PRIVACY POLICY

What information do we collect?

Personal information refers to data that can be used, either directly or indirectly, to identify you. This also includes pseudonymous information that is connected to data capable of directly or indirectly identifying you. However, personal information does not cover data that has been permanently anonymized or aggregated to the extent that, even when combined with other information, it can no longer be used by us to identify you.

We will only collect and utilize personal information that is essential for fulfilling our legal responsibilities, managing our business operations, and delivering the services you have requested.

We gather information from you in scenarios such as when you create an account on our platform, place an order, sign up for our promotional updates, or participate in a feedback survey. When registering or placing an order on our platform, as required, you may be asked to provide details including your full name, email address, delivery address, and contact number. That said, you are also welcome to browse our platform without disclosing your identity.

What do we use your information for?

To tailor your experience (your data allows us to better cater to your unique preferences and requirements)

To enhance our platform and your browsing experience (we constantly work to refine our website’s features based on the insights and feedback you share)

To elevate customer support (your information enables us to more efficiently address your service inquiries and meet your support needs)

To handle transactions, including processing payments and ensuring the timely delivery of the products or services you’ve purchased

To manage contests, exclusive offers, surveys, events, or other platform-specific features

To send regular emails. The email address you provide during order processing may be used to share critical updates about your order, as well as occasional company announcements, product news, or relevant service information.

How do we protect your information?

We have put in place multiple security protocols, including the provision of a secure server. All sensitive data such as credit card details is transmitted using Secure Socket Layer (SSL) technology, then encrypted and stored in our payment processor’s database. Access to this information is restricted to authorized personnel with special system permissions, who are legally obligated to maintain its confidentiality. Following the completion of a transaction, no private data—including credit card numbers, financial records, or personal identifiers—is retained on our servers. To further safeguard your online interactions, our servers and website undergo daily security scans and verification by trusted third-party providers like McAfee Secure.

Do we use cookies?

Yes. Cookies are small data files that a website or its service provider sends to your computer’s hard drive through your web browser (provided you’ve enabled this in your browser settings). This allows the website or service provider’s systems to recognize your browser and store or retrieve specific information.

We use cookies to help remember and process items in your shopping cart, save your preferences for future visits, and gather aggregated data on site traffic and user interactions. This helps us enhance your site experience and develop better tools for you over time.

We may work with third-party service providers to gain deeper insights into how visitors use our site. These providers are strictly prohibited from using the collected information for any purpose other than assisting us in operating and improving our business. For instance, we use Google Analytics, a web analytics service by Google, Inc., to better understand user engagement with our website. Google Analytics relies on cookies to collect data about site usage, which is used to generate reports and refine our website and related services. These reports highlight website trends without identifying individual users.

The data generated by Google’s cookies (including your IP address) may be transmitted to and stored on Google’s servers in the United States. Google may also share this information with third parties if required by law or if those parties process data on Google’s behalf. Google will not link your IP address to any other data it holds.

On certain pages of our site, third parties offering features through our platform may set their own cookies to provide services, track the performance of their tools, or customize their offerings for you. For example, when you share content using social media buttons (such as Facebook or Instagram), the respective social network will record this action. Due to how cookies function, we cannot access these third-party cookies, nor can they access data from cookies we use.

If you prefer, you can configure your browser to notify you each time a cookie is sent or disable all cookies entirely. As with most websites, disabling cookies may cause some of our services to work improperly. However, you can still place orders by reaching out to our Customer Service team at [email protected].

Do we disclose any information to outside parties?

We will not sell, trade, or in any way transfer your personal information to external parties. This exclusion does not apply to trusted third parties that help us run our website, operate our business, process payments, deliver purchased products or services, send you information or updates, or otherwise provide services to you—provided these parties agree to keep such information strictly confidential. Additionally, we may disclose your information when we deem it necessary to comply with legal requirements, enforce our website policies, or safeguard our own or others’ rights, property, or safety.

How long do we retain your information?

We will keep your personal information only for the length of time needed to achieve the objectives specified in this Privacy Policy, unless a longer retention period is mandated or allowed by tax, accounting, or other relevant legal regulations.

Third party links

From time to time, at our own discretion, we may feature or provide access to third-party products or services on our website. These third-party platforms maintain their own distinct and independent privacy policies. As a result, we bear no responsibility or liability for the content, practices, or activities of these linked sites. That said, we are committed to preserving the integrity of our website and encourage any feedback regarding these third-party sites.